eHealth Marks Milestones as It Looks Toward Medicare's Annual Enrollment Period
eHealth announced that more than 160,000 Medicare beneficiaries have now created accounts through the company's Customer Center since it was launched in October of 2020. Through the Customer Center, eHealth customers can create secure personal profiles describing their prescription drugs, preferred doctors and pharmacies, their current Medicare insurance plan, and other relevant heath care data. The Customer Center is designed to strengthen and support eHealth's relationships with its customers and to help retain their business.
eHealth has confirmed that customers who use its Customer Center service are more likely to retain their coverage than those who do not. Among online unassisted applications forwarded to carriers by eHealth between
To better support sales efforts and customer needs, eHealth also recently announced the migration of its call center technology to a cloud-based contact center. This migration is designed to provide the company with robust new capabilities to train agents, support them in their interactions with customers, and monitor their performance in real time during the upcoming Medicare Annual Enrollment Period. With this upgrade, eHealth's platform is now 100% cloud-based.
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