ESG Resources

Committed to Sustainability

eHealth is committed to a more sustainable and just world. In support of this commitment, we are currently sharpening our focus on what matters most by developing strong foundations for our ESG (environmental, social, and governance) platform. In light of 2020 events, we have accelerated our response to critical issues. The following describes ways in which we are doing so.

  • COVID-19 Response: Emergency response mechanisms were enacted immediately to ensure the health and safety of our workforce. Apart from a small number of employees needed to maintain essential operations, we advised and enabled our global workforce to work from home. We also established a COVID-19 Leave Policy to enable our employees to take time off to contain risks and address family needs. In addition to managing what is within our direct control, we have also committed to strengthening communication with our customers and the larger marketplace by including coronavirus updates and resources in the “Insights Blog” section of our eHealth Newsroom
  • Human Capital Development: As our most valuable asset, we strive to put employees first. We are proud of the diverse makeup of our workforce and the innovative mindset that each individual brings to the workplace. We respect the dignity of every employee, customer, and partner and it is through this commitment that we prohibit unlawful harassment and discrimination. Through an Open-Door Policy, employees are able to communicate their concerns. We further investigate and take prompt corrective action as appropriate.  In a virtual work environment, this is even more important so we strongly encourage periodic check-ins and resource sharing to ease the transition to a greater reliance on the work-from-home and telecommuting model. We are finding ways to bring about work-life balance, enabling employee resource groups to exchange knowledge, promoting professional development through ongoing required trainings, and rethinking opportunities as we build a more resilient company for the future.
  • Information Security: Early on, we identified information security as a salient risk and have taken the proper action to establish a publicly available Privacy Policy and safeguards needed to address risks as described in our 10-K.  We are committed to maintaining Information Security through responsible management, appropriate use, and protection in accordance with legal and regulatory requirements and our agreements.  Information Security is an integral part of eHealth and everyone at eHealth understands that Information Security is “Everyone’s Responsibility.” eHealth maintains an Office of the Chief Information Security Officer (CISO) focusing on information and systems technology and corporate governance to drive security best practices. The Office of the CISO concentrates on technology, behaviors, and operational excellence to safeguard information from unauthorized or inappropriate access, use, or disclosure.  The Information Security statement on our corporate website describes the industry recognized information security frameworks utilized at eHealth including HITRUST, NIST, PCI DSS and CIS.
  • Climate Change: Though our direct environmental impact is quite limited, we believe that we all have a role to play in effectively planning for and mitigating the effects of climate change. By referring to TCFD (Task Force on Climate-related Financial Disclosure) guidance we are considering how climate change including natural disasters may impact our operations. Regional orientation and demographics have also been accounted for in this analysis.

Our goal is to publish an inaugural GRI-based ESG Report in 2021. We intend to align efforts to SASB (Sustainable Accounting Standards Board) industry topics and the SDGs (Sustainable Development Goals) therein. Until then, we invite you to leave your thoughts and recommendations for how we might best address stakeholder needs by contacting Kate Sidorovich, Vice President, Investor Relations at kate.sidorovich@ehealth.com.